Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Can you please share the affected URL with us so we can further check it on our end?
We are looking forward to helping you.
Hello,
I have checked these URLs,
https://www.ninabuschmann.com/de/um-die-welt
https://www.ninabuschmann.com/de/deutsch-online-lernen
https://www.ninabuschmann.com/de/veroeffentlichung
https://www.ninabuschmann.com/de/englisch-online-lernen
All of them have multiple robots meta tags, the robots in Rank Math is set to index but the other one is set to noindex.
Please check if any other plugin or theme is adding this additional meta tag.
Looking forward to helping you.
The issue seems to be new, as this is the first time google search console has notified me. I have not added any plugins in the last months or changed my theme (Enfold). How can I check if any other plugin is causing this? Thank you.
Hello,
Thank you for keeping in touch with us.
You may follow this handy guide to troubleshoot plugins/theme conflict: https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
Let me know how it goes on your end.
We are looking forward to helping you.
Sorry, I still need help. I have downloaded the troubleshooting plugin, disabled everything, even changed the theme = followed all the instructions in the file you sent. However, when I “view-source:” I get completetly different information on different browsers. even when all is disabled some still show robots:noindex,follow, if I do it on Chrome, where I also have wordpress open, I don’t get any info on index,or noindex. I use the cmd+F to search for “robots, index, noindex, follow,…” etc.
Can you please guide me further on this. Even if I refresh the pages I’m not getting the info I need. What am I missing here/doing wrong?
Hello,
Thank you for the update, and sorry for the delay.
During troubleshooting mode, please enable only Rank Math and the default theme then visit the affected URL using the same browser and check the source code. You should find in the source code the meta robots.
Then enable your theme and see if it adds the meta robots to your website by reloading/refreshing the affected URL and check the source code.
If not, do the same process while enabling your plugins one by one during troubleshooting mode.
Here’s a sample screencast:
https://i.rankmath.com/RYx62S
Please let us know if you find the culprit.
I hope that helps. Thank you, and looking forward to your update.
Thank you. I did exactly as told/seen. However, before I even get to the part of enabling more plugins (in the default theme), the “noindex, follow” shows up on the affected pages. If I just check the frontpage, it is “index”. Any idea how to proceed? Thank you!
I also continue to have issues with the sitemap. I resubmitted, and now get notification:
Your Sitemap appears to be an HTML page. Please use a supported sitemap format instead.
I also continue to have issues with the sitemap. I resubmitted, and now get notification:
Your Sitemap appears to be an HTML page. Please use a supported sitemap format instead.
Can this be connected to the noindex problem?
Hello,
Thank you for keeping in touch with us and we apologize for the issue that you are facing.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for that additional information, and sorry for the delay.
I’ve checked your site, and it seems that the health check plugin is not working properly on your website.
In this case, please create a staging site with the same issue as it seems that your site is currently live. This will also avoid your site getting any issues as we may need to deactivate plugins and switch themes manually to find the culprit.
As for your sitemap, it seems that it is heavily cached by your W3 Total Cache plugin. I’ve already excluded your sitemap from being cached and you should not get that error Your Sitemap appears to be an HTML page.
Thank you, and we really look forward to helping you.
Thanks for the sitemap, I will verify with google.
How can I create a staging site?
Thank you!
Hello,
Thank you for the follow-up.
Here is a guide that could be really useful for you on how to create a staging site: https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/
Once done, please add the staging site login credentials in the sensitive data section to further investigate.
I hope that helps. Thank you, and looking forward to your update.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
