Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.
I’ve already forwarded this issue to our accounts department. You can also send an email to s******@r*********** for a follow-up regarding your concern.
We appreciate your patience regarding this matter and will get back to you shortly.
Thank you, and please don’t hesitate to contact us anytime if you need further assistance.
Hello,
We wanted to add that the purchase was made using the Rank Math account linked to
a****************@g******** account.
Can you please use that account to login? If you would like us to merge both of your accounts, please email us like my colleague suggested so that we can do it for you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
