Hello,
Thank you for contacting the support.
You would need to contact our accounts team at s******@r***********.
They will assist you with the transfer/merge request of your account.
I hope that helps, let us know if you need help with anything else.
i did it – but to be honest – i write to the support of rankmath and you ask me to write the same i wrote again to another department in your Company instead of forward it to them? thats strange
Hello,
The email I gave you is for our accounts department. The request emails there should come from the email ID registered to the account for which the request is being raised.
This is to ensure security for your account.
That’s why we can’t forward the request and you yourself will have to contact them.
Hope this helps. Let us know if you need any further assistance.
i cant send wit the info only with my personal account… but i dont understand when im logged in and i click on buy why you are creating a new account?
Hello,
Thank you for the update, and sorry for the delay.
If you have used a different email address upon purchasing the PRO version, a new PRO account will be created. But if you use the same email address with your current Rank Math account, it will be automatically upgraded.
However, if you wanted to merge both your accounts, please send our accounts department an email like my colleague advised about your request to process this for you.
I hope that helps. Thank you, and please don’t hesitate to contact us anytime if you need further assistance.
i sent it – i was logged in with the account i registered the account but as i paid with paypal you created a new account with the paypal address – im pretty sure it happens often that account and paypal emails are different.
Hello,
We are sorry for the hassle. It should not be happening if you are already logged in.
If this is an issue, we will take a closer look and fix it ASAP.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
