Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
Can you please confirm which file type are you using to import the settings? The supported file type is .txt. If you’re using a .txt document and still getting this error then please share the file with us so we can try to replicate the issue on our end.
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi Antonio,
We copied the contents to a .txt file and performed the importation without an issue.
This is the importation process we are referring to https://rankmath.com/kb/import-export-settings/#importing-your-settings
Are you still getting this error?
Could you give us an actual screenshot of what you get when you try and import the same on your end?
Thanks.
Hi! Michael
The issue was fixed by uninstalling and reinstalling the plugin.
For use by other users and for you I believe I have identified what the problem was due to.
I had reset the development site, where I was trying to import Rankmath settings, with the WP Reset plugin, after the reset I simply reactivated the plugins installed on all of them only two created problems for me, Rankmath with the importer and Imagify.
For safety I uninstalled and reinstalled all the plugins, I believe that in the site cleaning procedure WP Reset free version, even if it does not intervene on the installed plugins it only deactivates them, may have created some errors in the scripts.
I emphasize that it is just a guess considering that I solved the problems by uninstalling and reinstalling all the plugins.
Thanks for the support
Hello,
We are glad it worked for you, and it seems that this issue is already resolved.
If you have any other concerns, please don’t hesitate to contact us anytime by creating a new ticket to assist you further with anything else.
Thank you.
