Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
To fix the errors showing up even though you already corrected them, let’s try to flush the SEO Analysis data by going to WordPress Dashboard > Rank Math > Status & Tools > Database Tools and click the button “Clear SEO Analysis”.
After doing that try running the SEO Analysis tool again and see if the issues are fixed now.
Regarding the other issue, if you are using a static page as the homepage under WordPress Dashboard > Settings > Reading then you’ll have to edit that information directly from the page itself.
Hope this clarifies your doubts and helps solve your issues.
Don’t hesitate to get in touch if you require any further assistance.
Hey!
As you said, I did flush the SEO Analysis data. But now when I run the SEO Analysis tool again by clicking on Site-Wide Analysis, RankMath starts analyzing the website then after completing to 100% it shows no result.
Hello,
Thanks for circling back!
Could you please confirm whether you are using the latest version of Rank Math? If not, then please update Rank Math and see if the issue is still there.
If that’s not the case, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
I am using Rank Math SEO pro version 2.2.0.
Is this the latest version? How to update it?
I want you to look at the issue closely so I am going to share details in sensitive data.
Hello,
Thank you for that additional information, and sorry for the delay.
I’ve checked your site and replicated this issue. I’ve also noticed that you’re using the PRO version of Rank Math but the account you used here is the Free version. Could you confirm if you have the Rank Math PRO account registered?
Going back to the issue, Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
Let us know if you have found the culprit.
If the issue still persists, please update the user access to an admin-level since the access you have provided is limited for us to further investigate this issue.
I hope that helps. Thank you, and looking forward to your update.
I’m using free version here because the Pro account was registered by My Client.
I’ll update you after checking for conflict.
Hello,
Thank you for the follow-up.
Let us know how this goes and looking forward to your update.
Thank you.
Hi again!
I tried to check for conflict by using the given method but in Troubleshooting mode, I got this error (when I enable the Rank Math Plugin) :“When enabling the plugin, seo-by-rank-math-pro, a site failure occurred. Because of this the change was automatically reverted.”
I will give you admin role, please solve this issue
Please check I’ve updated the user access of temporary login to admin-level.
Hello,
I am afraid the SEO analysis will not work on the site you shared.
This is because the site you shared leads tp an error status, check the screenshot I added in the sensitive section. You can use this tool to check your site status https://httpstatus.io
Please note that the site needs to return a 200 OK Status for the SEO Analysis to work.
Would you mind sharing the live site URL?
I hope this helps you.
I already had shared the live site URL in the start of sensitive data.
Can you please check again. And how to solve this error status?
Hello,
Thank you for following up, and sorry for the delay.
I’ve checked your site, and it’s also getting an error that has something to do with the SSL setup. In this case, please get in touch with your web host to fix this issue on your website as they are in a better position to help you.
I hope that helps. Thank you, and please don’t hesitate to contact us anytime if you need further assistance.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
What did you want us to check?
Did you contact your web host?
