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Hi,
I am an SEO Expert working for https://www.coapta.ch/ which is using the pro version of RankMath. We are struggling to get data from GSC and GA in the dashboard. Everything is well connected but we don’t see data coming in (or very few). Could you have a look ?
Thanks,
Enrick
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Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Please follow these steps:
If you are not seeing any data inside your Analytics module, this guide might help you.
A. Pre-check List
1. You should not be using Google Analytics v4 or Matomo Analytics.
2. Update to the latest version of Rank Math Free & PRO
3. Ensure that you are logged in to your paid account:
4. Disconnect and reconnect your account from inside WordPress:
B. Refresh Tokens
1. Please delete RankMath’s app from here:
https://myaccount.google.com/permissions
2. Re-create tables by clicking WP Dashboard > Rank Math > Status & Tools > Database Tools and click the
Re-create database Tablebutton.
3. Reconnect the account inside Rank Math by clicking here and ensure that you approve all the permission notices that shows up:
WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click theReconnectlink
4. Let the process complete and it might take around 30 minutes.
5. Now head over to WP Dashboard > Rank Math > Status & Tools > Database Tools and click the
Rebuild Index for Analyticsbutton.
6. Please check if the data shows up here:
/wp-admin/admin.php?page=rank-math-analytics#/
If that does not help, please paste the data from here:
WP Dashboard > Rank Math > Status & Tools > System Status and click theCopy System Info to Clipboardbutton
We really look forward to helping you.
Hello,
Thank you for keeping in touch with us.
We might need to take a closer look at the settings so we can further investigate your issue.
Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
Thanks for getting back to us.
As another troubleshooting step could you please make sure that you have selected all the appropriate settings under WordPress Dashboard > Rank Math > General Settings > Analytics?
In case you have not selected the values here, please do so and proceed to do a fresh import of your Google data by following this tutorial: https://rankmath.com/kb/delete-old-analytics-data/
Let us know if that fixes the issue.
Looking forward to hearing from you.
Hello,
Please use the PRO account to open a new ticket in the PRO section if you would like this ticket to be prioritized over others:
https://support.rankmath.com/product/rank-math-pro-business/?view=allYou are opening this ticket in the free section and the normal waiting period for replies is up to 24 hours. We are trying our best to offer quicker replies but please do note that you are opening this ticket using a free account in a free section.
We are trying to login right now and getting the 2FA screen:
Can you please share the authentication code?
Or, you can create another account for us with s******@r*********** so you do not need to be online to offer the authorization code and we can generate that from our end.
Thank you.
The ticket ‘Statistics not feeding from GSC’ is closed to new replies.