debugging

#158153
  • Resolved tonny lee

    4 years, 11 months ago

    Rank Math free

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 5.6.2
    Current theme: Astra (version 3.0.2)
    Current plugin: Rank Math SEO PRO (version 2.2.0)
    PHP version 7.4.14

    Error Details
    =============
    An error of type E_ERROR was caused in line 61 of the file /home3/mktours/chuwebs.com/wp-content/plugins/seo-by-rank-math-pro/includes/modules/analytics/class-analytics.php. Error message: Uncaught Error: Class ‘RankMathProAnalyticsGTag’ not found in /home3/mktours/chuwebs.com/wp-content/plugins/seo-by-rank-math-pro/includes/modules/analytics/class-analytics.php:61
    Stack trace:
    #0 /home3/mktours/chuwebs.com/wp-content/plugins/seo-by-rank-math-pro/rank-math-pro.php(301): RankMathProAnalyticsAnalytics->__construct()
    #1 /home3/mktours/chuwebs.com/wp-includes/class-wp-hook.php(287): RankMathPro->init(”)
    #2 /home3/mktours/chuwebs.com/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array)
    #3 /home3/mktours/chuwebs.com/wp-includes/plugin.php(484): WP_Hook->do_action(Array)
    #4 /home3/mktours/chuwebs.com/wp-settings.php(420): do_action(‘plugins_loaded’)
    #5 /home3/mktours/chuwebs.com/wp-config.php(92): require_once(‘/home3/mktours/…’)
    #6 /home3/mktours/chuwebs.com/wp-load.php(37): require_once(‘/home3/mktours/…’)
    #7 /home3/mktours/chuwebs.com/wp-admin/admin.php(34): require_once(‘/home3/mktours/…’)
    #8 /home3/mktours/chuwebs.com/wp-admin/plugins.php(10): require_once(‘/home3/mk

Viewing 3 replies - 1 through 3 (of 3 total)
  • Jeremy

    4 years, 11 months ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    tonny lee

    4 years, 11 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Reinelle

    4 years, 11 months ago

    Hello,

    Thank you for that additional information, and sorry for the delay.

    I’ve checked your site, and it seems that the errors you have provided are pointing to the PRO version of our plugin. Upon further investigation, you’re using an outdated PRO plugin which seems to be causing this issue.

    Could you please confirm if you have another account with the PRO subscription to further investigate this issue? If so, please try reconnecting this website using that account and update the PRO version as well. Head over to your WordPress Dashboard > Rank Math > Dashboard > Help then click Disconnect Account then reconnect with your PRO Rank Math account.

    Please let us know how this goes.

    I hope that helps. Thank you, and looking forward to your update.

    RankBot

    4 years, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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