Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Could you please share the error log with us or a screenshot of the critical error you are facing?
You can use a tool like imgbb.com to share the screenshot in the sensitive data section.
An error log will help us to determine the reason you are facing this problem.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hey Anas, I have just updated the errors I see on the website.
Hello,
It seems like new tables are not getting created in the Database or some old plugin has left an incorrect entry.
1. Please follow these steps to fix the issue:
https://rankmath.com/kb/fatal-error-after-1-0-49-update/
2. Please follow only the first 2 steps and clear your caches. The following steps mentioned in the article are for advanced users.
Here’s a video screencast:
https://i.rankmath.com/KStFug
Please clear all the cache, including the server after following the above process and that should resolve the issue.
Hope that helps. Thank you and please don’t hesitate to let us know if you need our assistance with anything else.
I was able to reactivate it using Code Snippets. Will wait till tomorrow to check for any issues and I will get back to you again. Thanks for your help again. Means a lot.
Hello,
Sure, do let us know how it goes.
Meanwhile, if you do have any other questions, please feel free to ask.
We are here to help.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
