Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
I checked your sitemap index page and it is returning blank on my end. This could be the cause of the issue.
Please make sure that your sitemap is not heavily cached. You may follow these steps:
1. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/pipRDp
2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
https://rankmath.com/kb/exclude-sitemaps-from-caching/
If the issue persists, please conduct a plugin/theme conflict test and see if there are plugins or your current theme causing the blank page.
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
Let me know how it goes. We are looking forward to helping you.
Thanks. I followed step 1 and refreshed the page. Now the sitemap reading correctly.
Should I do step 2 or stop?
Hello,
Thank you for the update.
If the issue is already resolved, you can skip the 2nd step. However, we also recommend step 2 to avoid any issues with your sitemap being cached by a plugin or your server in the future.
I hope that helps. Thank you, and please don’t hesitate to contact us if you need further assistance.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have checked the screenshot shared by you and the settings are correct.
Save the settings and clear the website cache.
As you have already shared that the sitemap is being read correctly now, you can make these changes so that you do not face any issues in the future.
I hope this helps. Looking forward to helping you.
You advised: “Save the settings and clear the website cache.”
I’d saved the settings. How do I clear the site cache?
Hello,
As you are using WP Rocket, please hover on the WP Rocket label on the top bar in your WordPress dashboard and click on clear cache.
Alternatively, you can head over to the WP Rocket dashboard and click on the clear cache button.
I hope this helps. Looking forward to helping you.
Hello,
We are super happy that your issue is resolved. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
