Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
I cannot seem to reproduce this issue on my end. Would you mind checking whether you can replicate this from a different browser?
Additionally, could you please also check for possible conflicts by performing these steps: https://rankmath.com/kb/check-plugin-conflicts/
Looking forward to helping you. Thank you.
Hello,
The issue only seems to occur when using Google Chrome browser. When using Safari it works fine. Should I still check for plug-in conflicts or is this a browser thing?
Thanks for your help.
So, I also checked for possible conflicts with other plugins in Troubleshooting mode. But the conflict already appears when theme is in default (twentynineteen) and only Rank Math plugin is enabled. What should I do next?
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This reply was modified 5 years, 2 months ago by
Imagine Run.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi there,
Thanks for the follow up.
I cannot replicate this issue on my end. I have shared a screenshot on the sensitive data section.
I am testing this on Chrome browser and thus it is likely that you have some browser extensions that might be affecting this.
Please test this out from a different device.
Thank you.
Hi Michael,
I deleted all browser extensions. Rebooted my computer and the Rank Math bar is now shown beneath the post editor. So this issue is solved. Thank you very much for your help!
Hello,
Thanks for getting back to us.
I am glad that this is now resolved 🙂
Feel free to contact us for any other questions, comments or suggestions. Thank you.
