Google event tracking not working

#150341
  • Resolved Troy
    Rank Math free

    I installed Rank Math on a bunch of sites the other day and have since noticed that Google event tracking is not working on all the sites that use Rank Maths insert analytics code or inserting the tracking code in the head.

    The only sites that are tracking events properly are the ones that use Google Tag Manager.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Michael Davis
    Rank Math free

    Hello,

    Thank you for getting in touch with us.

    Would you please confirm you are not using Google analytics v4. GA4 is relatively a new product and is in Beta, & there could be data discrepancies if we were to integrate them into Rank Math. And the fact that their APIs are not yet fully ready for 3rd party integration, there is not much we can do.

    However, we will begin working on the integration as soon as they improve their V4 API.

    In the meantime, you can enable GA v3 by following this:
    create a property
    and then choose
    ga 3

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Troy
    Rank Math free

    I’m not using Google analytics v4 on any of my sites.

    Michael Davis
    Rank Math free

    Hello,

    I checked your site with http://www.gachecker.com/ and it doesn’t appear to have the analytics code added.

    Would you please head to Rank math > General Settings > Analytics and confirm you have enabled the option to add the analytics code?
    img

    If you have, assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Troy
    Rank Math free

    I decided to install GTM on all my sites to quickly resolve this issue.

    Michael Davis
    Rank Math free

    Hi,

    We are sorry to hear the analytics module did not work for you.

    Let us know if you do choose to try Rank math analytics module again.

    We are here to assist.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Google event tracking not working’ is closed to new replies.