Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for keeping in touch with us.
Upon conducting a health check, I was able to pinpoint the cause of the issue which is the Ultimeter – the Ultimate Progress and Goals Meter (Premium) plugin.
You can check it by enabling the Health Check & Troubleshooting plugin and enable only your current theme, Rank Math plugin, and the plugin I mentioned above.
I have forwarded this issue to our developers and see if they can give any feedback or solution to this issue.
For now, you may isolate the plugin and contact the developers of Ultimeter and see if they can provide a solution to this as well.
We are looking forward to helping you.
Wow….I disabled that plugin when I was testing and no change. Probably was a cache issue too.
Thank you so much for looking into this. I will do what you suggested.
Hello,
Thank you for keeping in touch with us.
Please see this video screencast (in the Sensitive Data section) of your WordPress admin on my end and it seems to be working fine now when you have disabled the plugin.
Yes, it might be the caching, please clear your browser’s cache and check if you can see the changes. You may also try using different browsers.
We are looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
