error after update

#147425
  • Resolved Samuel Blahovský

    4 years, 1 month ago

    Rank Math free

    Good day,
    I updated today to a new version of Rank Math, and now i can not access my WordPress. When i log into WP i get this message (some text is in my local language, if you need help with translation, write it in reply):

    Fatal error: Uncaught Error: Class ‘RankMathAnalyticsData_Fetcher’ not found in /data/web/virtuals/243378/virtual/www/domains/fitnessrecenzie.sk/wp-content/plugins/seo-by-rank-math/includes/updates/update-1.0.49.php:23 Stack trace: #0 /data/web/virtuals/243378/virtual/www/domains/fitnessrecenzie.sk/wp-content/plugins/seo-by-rank-math/includes/updates/update-1.0.49.php(75): rank_math_1_0_49_enable_new_analytics_module() #1 /data/web/virtuals/243378/virtual/www/domains/fitnessrecenzie.sk/wp-content/plugins/seo-by-rank-math/includes/class-updates.php(89): include(‘/data/web/virtu…’) #2 /data/web/virtuals/243378/virtual/www/domains/fitnessrecenzie.sk/wp-content/plugins/seo-by-rank-math/includes/class-updates.php(77): RankMathUpdates->perform_updates() #3 /data/web/virtuals/243378/virtual/www/domains/fitnessrecenzie.sk/wp-includes/class-wp-hook.php(287): RankMathUpdates->do_updates(”) #4 /data/web/virtuals/243378/virtual/www/domains/fitnessrecenzie.sk/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Arra in /data/web/virtuals/243378/virtual/www/domains/fitnessrecenzie.sk/wp-content/plugins/seo-by-rank-math/includes/updates/update-1.0.49.php on line 23
    Na tejto webovej stránke vznikla kritická chyba. Skontrolujte správcovskú e-mailovú schránku pre ďalšie inštrukcie.

    Prečítajte si viac o ladení chýb vo WordPress.

    Please do something with this problem, i have no idea what to do now, and can not access WP at all.
    Thanks

Viewing 9 replies - 1 through 9 (of 9 total)
  • Anas

    4 years, 1 month ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for the inconvenience caused.

    This error occurs if you have skipped some updates of Rank Math.

    Please make sure you are using the latest version of the plugin.
    https://rankmath.com/changelog

    Alternatively, you can delete the rank_math_version row in your wp_options table using phpMyAdmin or ask your web host to do that.

    If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Samuel Blahovský

    4 years, 1 month ago

    Rank Math free

    Thanks for reply,
    if i will edit sensitive data and put my password there, will you be able to solve this problem, or do i need to contact my host provider anyway?

    Anas

    4 years, 1 month ago

    Rank Math business

    Hello,

    You can share the FTP and WordPress login details with us in the sensitive data section, we will be happy to resolve this issue for you.

    Looking forward to helping you.

    Samuel Blahovský

    4 years, 1 month ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Reinelle

    4 years, 1 month ago

    Hello,

    Thank you for following up.

    I’ve tried logging in to your FTP, but it seems the credentials you have provided are incorrect. Could you please check and update to further investigate?

    Thank you, and we really look forward to helping you.

    Samuel Blahovský

    4 years, 1 month ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Danial

    4 years, 1 month ago

    Rank Math business

    Hello,

    I renamed your Rank Math plugin from FTP, renamed it back to the original, and activated your plugin, and your backend is now accessible.

    I hope this helps you with your issue.

    Samuel Blahovský

    4 years, 1 month ago

    Rank Math free

    Everything works perfectly, thank you for your time and work!

    Anas

    4 years, 1 month ago

    Rank Math business

    Hello,

    We are super happy that your issue is resolved. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

The ticket ‘error after update’ is closed to new replies.