Links information deleted!

#147373
  • Resolved Iman Gharaee

    4 years, 1 month ago

    Rank Math free

    Hi
    I deleted the link information from the Rank Meth section and then Statistics and Tools
    And internal and external link information was lost
    You can see it from the link below
    https://ibb.co/QH512HH

    What should I do to re-analyze all posts?
    If I edit a post, it will be analyzed again, but I have a large number of posts and I want them to be analyzed at once.
    website: GITSO

Viewing 3 replies - 1 through 3 (of 3 total)
  • Reinelle

    4 years, 1 month ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), could you try a hard refresh to clear the cache JS and CSS file with the page in question opened and clear your website’s cache as well?

    Windows: Ctrl + F5
    Mac/Apple: Apple + R or command + R
    Linux: F5

    I hope that helps. Thank you, and looking forward to your update.

    Iman Gharaee

    4 years, 1 month ago

    Rank Math free

    Hi
    All my plugins and templates are up to date
    I think you misunderstood my question
    I did that, But the problem was not solved
    After deleting the information of internal and external links
    None of the posts were analyzed by Rank Math to count the links within them
    And this is not something that can be fixed with a Hard Refresh

    Jeremy

    4 years, 1 month ago

    Hello,

    Thank you for keeping in touch with us.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    4 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Links information deleted!’ is closed to new replies.