website is not showing

#146915
Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Ensure your Rank Math plugin is up to date. You may refer to our changelog page here (Free tab): https://rankmath.com/changelog/

    After doing so, please disconnect your Rank Math account from the plugin and reconnect again. Head over to your WordPress Dashboard > Rank Math > Dashboard > Help and click “Disconnect Account”.
    Disconnect Rank Math account in the plugin:
    disconnect account

    Reconnect:
    reconnect

    If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Moin
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Danial
    Rank Math business

    Hello,

    It appears you did not enter any username and password.

    Can you please re-enter them so we can have a look?

    Looking forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘website is not showing’ is closed to new replies.