Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
We really look forward to helping you.
Do check I have installed health site and enabled the troubleshooting.
As I cant use rankmath so was using seoPress
The theme of the website is from mts, in mobile thumbnail is issue.
Hello,
Once you have the Health Check plugin installed, try enabling only Rank Math, then check if the function is working. Try disabling Rank Math’s redirection and enable 301 Redirect, if it is causing conflicts, you will need to disable the 301 Redirect plugin for Rank Math to work.
I hope this solves you with your issue.
Hello,
You’re very welcome.
It seems that this issue is already addressed by my colleagues’ advice. Should we mark this ticket as closed and resolved?
If you have any other concerns, please don’t hesitate to contact us anytime by creating a new ticket to assist you further with anything else.
Thank you.
Yes, mark this ticket as closed.
Hello,
We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
