Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.
I’ve checked your site, and it seems that the links are working. Could you please also provide the URL where this issue occurs to replicate?
You can also record a video screencast using a tool like Loom showing the issue and add the link in the designated Sensitive Data section.
Thank you, and we really look forward to helping you.
Hello,
It seems there is a redirection that is redirecting the URLs to themselves causing a loop redirection. Would you please check if there are any redirections in the database in Rank math redirections table.
You can also share your CPanel access so we can check it for you.
Looking forward to helping you.
Hello,
Strange.. I just enable and disable Redirect Attachments and now all is normal. I dont have Cpanel administration, it is admnistration from hosting provider. I will write that in sensitive data, and then you can chek data base with phpmyadmin.
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for following up, and sorry for the delay.
I’ve checked your database, and it seems that there are no redirections in the database in the Rank math redirections table. Could you confirm if this issue is already resolved?
Thank you, and looking forward to your update.
Now i add redirection. It work only to me like admin, but if i test like normal user, the page dont open and dont redirect.
Hello,
I checked the redirection you have added and it seems to contain a query parameter:?.
I am afraid the redirection module in rank math doesn’t support redirecting URLs with query parameters currently.
Our dev team is working on improving this but at the moment, please bear with us.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
