Not Connecting to Analytics still showing red

#146214
  • Resolved Derek Fogg
    Rank Math free

    My site has been connected before and still seems to be collecting data but the Analytics in the menu is still showing a red butten not green. I have tried a reconnection but it is still showing red.

Viewing 15 replies - 1 through 15 (of 15 total)
  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Since you’re seeing the data from your GSC, the color should be green. In this case, you may need to reconnect again. Please follow the steps in this link:
    https://rankmath.com/kb/delete-old-analytics-data/

    The color red actually means that your Google account is not connected.

    I hope that helps. Thank you, and looking forward to your update.

    Hello Reinelle

    I got to the second step after deleting the data and the option to update manually is greyed out !!

    Derek

    I have now somehow managed to reconnect the account and it is now green and says fetching in progress but says nearly one hour, not 17 minutes fro 90 days.

    It has done this before and then gone red.

    Hello,

    We are sorry but the 17 minutes is for PRO users. My colleague missed mentioning that.

    For free users, it will take around an hour or so.

    Please wait for the fetching process to complete and you should be able to see all your search console data.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    The fetching process completed and the green stayed on.

    It was still showing that I wasn’t connected to Search Console so I entered the verification code in Webmaster Tools which is verified and it has now gone red.

    Quite clearly there is something not right.

    Can it be anything to do with the fact that I upgraded to Pro and then downgraded within the 30 days

    Hello,

    Would you please copy and share with us the data from here:
    WP Dashboard > Rank Math > Status & Tools > System Status and click the Copy System Info to Clipboard button
    system info

    We really look forward to helping you.

    Here you go

    
    ### rank-math ###
    
    version: 1.0.57.1
    database_version: 1
    plugin_plan: Pro
    refresh_token: No token
    permissions: 
    	AdSense: Not Given
    	Analytics: Given
    	Search Console: Given
    rank_math_404_logs: Created
    rank_math_redirections: Created
    rank_math_redirections_cache: Created
    rank_math_internal_links: Created
    rank_math_internal_meta: Created
    rank_math_analytics_gsc: Created
    rank_math_analytics_objects: Created
    
    ### wp-core ###
    
    version: 5.6.1
    site_language: en_GB
    user_language: en_GB
    timezone: Europe/London
    permalink: /%year%/%monthnum%/%day%/%postname%/
    https_status: true
    multisite: false
    user_registration: 1
    blog_public: 1
    default_comment_status: open
    environment_type: production
    user_count: 3
    dotorg_communication: true
    
    ### wp-active-theme ###
    
    name: Baskerville Child (baskerville-child)
    version: 1.0
    author: Mike Matenkosky
    author_website: https://www.imagesinthebackcountry.com
    parent_theme: Baskerville (baskerville)
    theme_features: core-block-patterns, automatic-feed-links, post-thumbnails, post-formats, custom-background, custom-header, custom-logo, title-tag, menus, align-wide, editor-color-palette, editor-font-sizes, widgets, editor-style
    theme_path: /home/briti084/public_html/blog/wp-content/themes/baskerville-child
    auto_update: Disabled
    
    ### wp-parent-theme ###
    
    name: Baskerville (baskerville)
    version: 2.1.4
    author: Anders Norén
    author_website: https://www.andersnoren.se/
    theme_path: /home/briti084/public_html/blog/wp-content/themes/baskerville
    auto_update: Disabled
    
    ### wp-themes-inactive (1) ###
    
    Twenty Twenty-One: version: 1.1, author: the WordPress team, Auto-updates disabled
    
    ### wp-mu-plugins (1) ###
    
    Health Check Troubleshooting Mode: author: (undefined), version: 1.7.0
    
    ### wp-plugins-active (22) ###
    
    Akismet Anti-Spam: version: 4.1.8, author: Automattic, Auto-updates disabled
    Annual Archive: version: 1.5.4, author: Twinpictures, Auto-updates disabled
    Breadcrumb Trail: version: 1.1.0, author: Justin Tadlock, Auto-updates disabled
    Broken Link Checker: version: 1.11.15, author: WPMU DEV, Auto-updates disabled
    Contact Form 7: version: 5.3.2, author: Takayuki Miyoshi, Auto-updates disabled
    Enable Media Replace: version: 3.5.0, author: ShortPixel, Auto-updates disabled
    Flamingo: version: 2.2.1, author: Takayuki Miyoshi, Auto-updates disabled
    Health Check & Troubleshooting: version: 1.4.5, author: The WordPress.org community, Auto-updates disabled
    Jetpack by WordPress.com: version: 9.4, author: Automattic, Auto-updates disabled
    MC4WP: Mailchimp for WordPress: version: 4.8.3, author: ibericode, Auto-updates disabled
    Official StatCounter Plugin: version: 2.0.6, author: Aodhan Cullen, Auto-updates disabled
    Rank Math SEO: version: 1.0.57.1, author: Rank Math, Auto-updates disabled
    SG Optimizer: version: 5.7.14, author: SiteGround, Auto-updates disabled
    Simple Custom CSS: version: 4.0.4, author: John Regan, Danny Van Kooten, Auto-updates disabled
    Simple Image Sizes: version: 3.2.1, author: Rahe, Auto-updates disabled
    Site Kit by Google: version: 1.25.0, author: Google, Auto-updates disabled
    Slimstat Analytics: version: 4.8.8.1, author: Jason Crouse, Auto-updates disabled
    Social Icons Widget & Block by WPZOOM: version: 4.1.0, author: WPZOOM, Auto-updates disabled
    Temporary Login Without Password: version: 1.6.7, author: StoreApps, Auto-updates disabled
    UpdraftPlus - Backup/Restore: version: 1.16.47, author: UpdraftPlus.Com, DavidAnderson, Auto-updates disabled
    Wordfence Security: version: 7.4.14, author: Wordfence, Auto-updates disabled
    WP User Avatar: version: 2.2.10, author: ProfilePress, Auto-updates disabled
    
    ### wp-media ###
    
    image_editor: WP_Image_Editor_GD
    imagick_module_version: Not available
    imagemagick_version: Not available
    file_uploads: File uploads is turned off
    post_max_size: 128M
    upload_max_filesize: 128M
    max_effective_size: 128 MB
    max_file_uploads: 20
    gd_version: bundled (2.1.0 compatible)
    ghostscript_version: 9.26
    
    ### wp-server ###
    
    server_architecture: Linux 3.12.18-clouder0 x86_64
    httpd_software: Apache
    php_version: 7.3.23 64bit
    php_sapi: cgi-fcgi
    max_input_variables: 3000
    time_limit: 120
    memory_limit: 768M
    max_input_time: 120
    upload_max_filesize: 128M
    php_post_max_size: 128M
    curl_version: 7.59.0 OpenSSL/1.0.2r
    suhosin: false
    imagick_availability: false
    pretty_permalinks: true
    htaccess_extra_rules: true
    
    ### wp-database ###
    
    extension: mysqli
    server_version: 5.6.40-84.0-log
    client_version: mysqlnd 5.0.12-dev - 20150407 - $Id: 7cc7cc96e675f6d72e5cf0f267f48e167c2abb23 $
    
    ### wp-constants ###
    
    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /home/briti084/public_html/blog/wp-content
    WP_PLUGIN_DIR: /home/briti084/public_html/blog/wp-content/plugins
    WP_MAX_MEMORY_LIMIT: 768M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: false
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_LOCAL_DEV: undefined
    DB_CHARSET: utf8mb4
    DB_COLLATE: undefined
    
    ### wp-filesystem ###
    
    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    mu-plugins: writable
    
    ### jetpack ###
    
    site_id: 178578075
    ssl_cert: No
    time_diff: undefined
    version_option: 9.4:1612287795
    old_version: 9.3.1:1610644042
    public: Public
    master_user: #2 Derek Fogg
    current_user: #2 Derek Fogg
    tokens_set: Blog User
    blog_token: CeimRIrcJLuEjsUkH(!Er4Wx0e$1@uVE
    user_token: e0y6%Kcq1JzDI)evoBG7yPK0VH!$TuC6
    version: 9.4
    jp_plugin_dir: /home/briti084/public_html/blog/wp-content/plugins/jetpack/
    plan: free
    protect_header: {"trusted_header":"REMOTE_ADDR","segments":1,"reverse":false}
    full_sync: {"started":"Thu, 21 Jan 2021 19:23:08 +0000","finished":"Thu, 21 Jan 2021 19:23:13 +0000","progress":{"options":{"finished":true},"functions":{"finished":true},"constants":{"finished":true},"users":{"total":"1","sent":1,"finished":true,"last_sent":"2"},"network_options":{"finished":true}},"config":{"options":true,"functions":true,"constants":true,"users":[2],"network_options":true}}
    sync_size: undefined
    sync_lag: 0 seconds
    full_sync_size: undefined
    full_sync_lag: 0 seconds
    idc_urls: {"home":"https:\/\/blog.britishlandscapesphotography.co.uk\/","siteurl":"https:\/\/blog.britishlandscapesphotography.co.uk\/","WP_HOME":"","WP_SITEURL":""}
    idc_error_option: false
    idc_optin: true
    cxn_tests: All Pass.
    
    ### google-site-kit ###
    
    version: 1.25.0
    php_version: 7.3.23
    wp_version: 5.6.1
    reference_url: https://blog.britishlandscapesphotography.co.uk
    amp_mode: no
    site_status: connected-site
    user_status: authenticated
    connected_user_count: 1
    active_modules: site-verification, search-console, analytics, pagespeed-insights
    required_scopes: 
    	openid: ✅
    	https://www.googleapis.com/auth/userinfo.profile: ✅
    	https://www.googleapis.com/auth/userinfo.email: ✅
    	https://www.googleapis.com/auth/siteverification: ✅
    	https://www.googleapis.com/auth/webmasters: ✅
    	https://www.googleapis.com/auth/analytics.readonly: ✅
    capabilities: 
    	googlesitekit_authenticate: ✅
    	googlesitekit_setup: ✅
    	googlesitekit_view_posts_insights: ✅
    	googlesitekit_view_dashboard: ✅
    	googlesitekit_view_module_details: ✅
    	googlesitekit_manage_options: ✅
    	googlesitekit_publish_posts: ✅
    search_console_property: https://blog.britishlandscapesphotography.co.uk/
    analytics_account_id: 1468•••••
    analytics_property_id: UA-1468•••••••
    analytics_profile_id: 2017•••••
    analytics_use_snippet: yes
    
    

    Hello,

    Thank you for keeping in touch with us. Upon checking your system information. Your plugin is still indicating “Pro” even the Rank Math Pro version is not installed.

    Please disconnect your account in the plugin and reconnect it again. Head over to your WordPress Dashboard > Rank Math > Dashboard > Help and click “Disconnect Account”.
    Disconnect Rank Math account in the plugin:
    disconnect account

    Reconnect:
    reconnect

    After that, you need to check the Google refresh token. Please remove Google permission by visiting this link: https://myaccount.google.com/permissions and remove the access:
    remove access

    Reconnect the Google service from your WordPress Dashboard > Rank Math > General Settings > Analytics
    reconnect analytics

    After doing so, please follow these steps once again:
    1. Ensure that the Advanced Mode is selected:
    advanced mode

    2. Re-create tables by clicking WP Dashboard > Rank Math > Status & Tools > Database Tools and click the Re-create database Table button.
    re-create analytics tables

    Please let us know if that helps. We are looking forward to helping you.

    I have got as far as disconnecting and reconnecting the Rank Math plugin but when I go the Google Permissions link Rank Math is not showing in the Third-Party Connected Apps list even though it is listed as being given account access yesterday during the earlier part of this conversation.

    Its as if Google gives the access permission and then kicks it out.

    I have not gone any further in your process until I receive your further response

    Thanks

    Hello,

    From the data you shared, it seems the Rank math is missing the required permissions from your Google account.

    If it’s not listed here: https://myaccount.google.com/permissions then it is likely the access grant was not successful.

    To give this permission, please reconnect the Google Accounts, from your WordPress Dashboard > Rank Math > General Settings > Analytics
    reconnect analytics

    You should check after you are done to ensure the Rank math permissions are not removed.

    Looking forward to helping you.

    Thank you.

    It is definitely not listed in Google Permissions.

    Like I said before my Google account is reporting that RM was given access yesterday

    I am not getting the same screenshot that you are showing when I follow your instructions but I cant send you a screenshot to show you.

    It just shows the wording Connect Google Srevices in white surrounded by blue and this is all flashing. Below it is a list of benefits of connecting to Google all ticked green plus other items below it.

    I hope you can recognise from that description and provide advice from there.

    Rather than keep waiting I have decided to deactivate, delete and reinstall plugin when using the wizard to implement again I think I have come across what the problem was in that I had updated the Analytics to GA4.

    I have followed the instructions as per your link and created another property although that has done has created a second version of what was already still there. ie despite having a GA property the original property was still there.

    Anyway from there on, I have managed to get it all reconnected with and confirmed in Google and the RM plugin

    Hello,

    Thank you for following up.

    It seems that you have already managed to connect your Google account to Rank Math by reinstalling the plugin.

    Should we mark this ticket as closed and resolved then?

    Thank you, and looking forward to your update.

    Hi Reinelle

    Yes you can mark it as closed

    Many thanks

    Anas
    Rank Math business

    Hello,

    We are super happy that your issue is resolved. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 15 replies - 1 through 15 (of 15 total)

The ticket ‘Not Connecting to Analytics still showing red’ is closed to new replies.