Hello,
Thank you for contacting Rank Math today.
The Links Strip category base option will only affect post categories. Please navigate to Rank Math > General Settings > WooCommerce and ensure that the remove category base option is disabled as shown below:
Looking forward to helping you. Thank you.
That’s what I did and said. I switched it back to OFF but I still don’t see the product-category in the URL slug.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Done. Please keep in mind the site is live and selling so don’t do anything that might break something.
Thanks.
Hi there,
Thanks for the follow up.
I can see that the strip category base is still turned on and when I deactivate it, the category name is displayed on the URL like so https://domain.com/shop/בגדים-לגברים/פולו/פולו-קצרה-פרחונית-עם-כיס-דמי-תפר
Please share one of the affected product category links so that I can check this issue for you.
Thank you.
OK, can you activate it again? When I try it shows like its ON but nothing changes on the site.
What doesn’t it actually turn on or off when I make the change in the settings? What am I missing?
Hi there,
I have enabled the setting once more.
Please note that you need to modify the strip category base option located on this path Rank Math > General Settings > WooCommerce > Remove category base
I hope this info helps. Thank you.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/?rate=5#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
