Site down because of your plug in

#143730
  • Resolved Gil Galasso

    4 years, 1 month ago

    Rank Math free

    Please read the following message :

    Fatal error: Uncaught Error: Class ‘RankMath\Analytics\Data_Fetcher’ not found in /home/gp35eju6/public_html/wp-content/plugins/seo-by-rank-math/includes/updates/update-1.0.49.php:23 Stack trace: #0 /home/gp35eju6/public_html/wp-content/plugins/seo-by-rank-math/includes/updates/update-1.0.49.php(75): rank_math_1_0_49_enable_new_analytics_module() #1 /home/gp35eju6/public_html/wp-content/plugins/seo-by-rank-math/includes/class-updates.php(89): include(‘/home/gp35eju6/…’) #2 /home/gp35eju6/public_html/wp-content/plugins/seo-by-rank-math/includes/class-updates.php(77): RankMath\Updates->perform_updates() #3 /home/gp35eju6/public_html/wp-includes/class-wp-hook.php(287): RankMath\Updates->do_updates(”) #4 /home/gp35eju6/public_html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array) #5 /home/gp35eju6/public_html/wp-includes/plugin.php(484): WP_Hook->do_action(Array) #6 /home/gp35eju6/public_html/wp-admin/admin.php(175): do_action(‘admin_init’) #7 /home/gp35eju6/public_html/wp-admin/index.php(10): require in /home/gp35eju6/public_html/wp-content/plugins/seo-by-rank-math/includes/updates/update-1.0.49.php on line 23

    I do not know what to do,

    Please help me

    Regards

    Gil

Viewing 2 replies - 1 through 2 (of 2 total)
  • Jeremy

    4 years, 1 month ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Did you get this error when you attempted to update the Rank Math plugin? If so, then it looks like you are trying to update Rank Math from a very old version. Please manually update your Rank Math plugin by following this article guide: https://rankmath.com/kb/update-rank-math-manually/

    If the issue persists, go to Rank Math > Status & Tools > System Status > Copy System Info to Clipboard and share it with us.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Uzair

    4 years, 1 month ago

    Hello,

    It seems like you have skipped at least 10 Rank Math updates and that is why this error is popping up.

    Please share your WP logins so we can sort this for you.

    Alternatively, you can delete the rank_math_version row in your wp_options table using phpMyAdmin or ask your web host to do that.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    RankBot

    4 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Site down because of your plug in’ is closed to new replies.