Issue with WooCommerce Checkout

#143236
  • Resolved rebajaslocascom

    3 years, 9 months ago

    Rank Math free

    Hi there,

    I just recently noticed that my site’s checkout was loading quite slow.

    So I took it upon myself to disable plugin by plugin on my site.

    And I discovered, that when you deactivate Rank Math, they decrease about 6 seconds of load.

    By load time, I mean from the moment the “Place Order” button is clicked and the thank you page is displayed.

    I recommend that you check this out, you can do it by testing with the native WooCommerce payment methods:
    – Cash on delivery
    – Wire transfer.

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Febby

    3 years, 9 months ago

    Rank Math free

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Could you kindly share your site URL perhaps we can help you check from our end?

    I’ve tried to reproduce your issues and it seems to be loading just fine.

    Please see the screencast below:

    – Cash on delivery
    https://i.rankmath.com/wnSjzw

    – Bank Transfer:
    https://i.rankmath.com/glYQW8

    In that instance, I’m using the default 2020 theme, Woocommerce and Rank math plugin activated.

    I hope that helps. let us know if you need help with anything else.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    rebajaslocascom

    3 years, 9 months ago

    Rank Math free

    Hi Febby, thanks for replying.

    My site is: https://www.rebajaslocas.com/

    However, I only accept cash on delivery, and it will appear available if you enter an address where there is delivery coverage.

    Reinelle

    3 years, 9 months ago

    Hello,

    Thank you for following up.

    I’ve tried checking out on your website, but couldn’t replicate the issue. Could you also record a video screencast using a tool like Loom showing the issue and edit the first post on this ticket in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure, and only our support staff has access to that section.

    However, Rank Math does not add any scripts or files to the frontend. Although unlikely that the slow website speed is caused by Rank Math, if you feel that our plugin is causing that, then you may install a query monitor plugin to check if there are Rank Math queries slowing down your site. After that, you could share some screenshots of the differences so we can check on our end.

    I hope that helps. Thank you, and looking forward to your update.

    RankBot

    3 years, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Issue with WooCommerce Checkout’ is closed to new replies.