Nightmare

#143014
  • Resolved Mark Ferguson
    Rank Math free

    I am having a nightmare with google product feeds and schema on our websites. We are switching to you from yoast pro where there is the same issue.

    We use this approved plugins. But none of the SEO plugins show the from price as a price. They all show zero which causes google to flag the product feed when it comes and verifies.

    example

    https://chanceallen.com/product/bear-creek-4-piece-king-setk-bed-ns-dresser-mir/

    Page and our feeds show price From: $1,630.70 but your schema shows ZERO

    19T18:48:49+00:00″,”category”:”BEDROOM”,”offers”:{“@type”:”Offer”,”price”:”0″,”priceCurrency”:”USD”,”availability”:”https://schema.org/InStock”,”itemCondition”:

Viewing 14 replies - 1 through 14 (of 14 total)
  • Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Upon checking your product schema, the price is indeed showing “0”. This seems to be working well on my end and I can’t replicate your issue.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    It should not be showing ZERO

    Its not a bug or a plugin conflict we are web development firm. It is how you SEO folks wrote your code to show price or not for product bundles.

    Product bundles calculate the price the price data is not stored in the database when Items in a bundle are set to priced individually.

    What is really frustration is in yoast plugin there twitter schema works fine its their product schema that has the issue.

    Hello,

    We apologize for the issue you are facing.

    Can you please provide us your system information so we can check on this? You may copy this information from WordPress Dashboard > Rank Math > System Status and paste it in the Sensitive Data section.

    I can’t replicate your issue since I don’t have a copy of the Product Bundles plugin. If you prefer, you can provide your WordPress admin login so I can forward this issue to our developers and help you fix this issue.

    Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you. Thank you

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    This is the plugin we use for over 500 products

    https://woocommerce.com/products/product-bundles/

    any luck?

    Hello,

    Thank you for keeping in touch and we apologize for the delay.

    I have forwarded your ticket to our developers to check on your issue. You should hear from us very soon.

    Thank you

    Thanks so much

    Hello,

    You mentioned that it is happening with other SEO plugins and we can see why. We had the dev. team take a look and they got back with their feedback after thorough testing of the Product Bundles plugin.

    We use price value from the WooCommerce Regular/Sale price field.

    Product Bundles does not store the Price value in the Database. It is calculated on the frontend. So there is no way for us to know what the actual product price is. And the price is a required field for the Product Schema so when it is 0, Google sees it as a Free product.

    Maybe we can add compatibility for this plugin in the future but we’ll have to check how this plugin works.

    However, currently the only way you can change the price data on the frontend is by using the following filter:
    https://rankmath.com/kb/filters-hooks-api-developer/#add-brand-name

    This example is for changing the Brand but you can use the same filter to change the offer price as well.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    The yoast for woocommerce plugin would write the price in the twitter price field for some reason but would not write the product schema one it also showed zero

    Hello,

    We understand.

    We will be taking a closer look at that plugin and make improvements in Rank Math to better support that.

    We would really appreciate your patience in the meantime.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 14 replies - 1 through 14 (of 14 total)

The ticket ‘Nightmare’ is closed to new replies.