ListingPro conflicting with RankMath

#142864
  • Resolved Karim Karoud
    Rank Math free

    Hello there,

    Hope you’re all safe and well.

    I have been building a directory site using ListingPro theme and I spotted that the theme might be conflicting with your plugin this is my diagnosis as well as the theme author’s.

    When I deactivate the plugin the problem disappears and it comes back on when the plugin is active.

    The problem is:

    When I type the URL on Google I see that instead of viewing the meta description I see a piece of code. Also, in the fields of submitting listing forms, the fields show a piece of code and this disappears when the plugin is deactivated.

    I’m going to use Yoast because it’s compatible with ListingPro theme but I thought it would be nice to report this to you guys since you really work hard on this SEO plugin which has been great so far. It may be worth fixing just for future clients and due to the fact that ListingPro is currently the number one directory and listing theme on WordPress, it would not be good for you that it’s conflicting with your product.

    Please check the issue on the site URL before I switch to Yoast at least you know the roots of the problem. http://www.daleellibya.ly

    Good luck and thanks for your great product,

Viewing 10 replies - 1 through 10 (of 10 total)
  • Anas
    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thank you for following up.

    I’ve checked your site, and it seems that the meta description from Google search results and your site’s meta tags are already matching. Please see the video screencast in the designated Sensitive Data section.

    Could you provide steps on how to replicate the issue as well in the piece of code error you mentioned? You can record a video screencast using a tool like Loom showing the issue and add the link in the designated Sensitive Data section.

    It is completely secure, and only our support staff has access to that section.

    I hope that helps. Thank you, and looking forward to helping you.

    Sure,

    I’ll add that right away!

    Hello there,

    Any update on the issue I shared above?

    Many thanks,

    Hello there!

    Can I ask if you managed to check the roots of the issue?

    best regards,

    Hello,

    We are sorry for the delay.

    We are checking this issue and we will get back to you ASAP.

    Hello,

    There are images in your form and you have enabled the option to add the missing image alt and title text in Rank Math.

    That is why adding the missing alt and title in those form images is breaking the layout.

    We disabled the option and now it is working fine.

    We have added a screencast in the sensitive data section for reference.

    The Meta descriptions are correctly showing up in the page source as well but it will take Google a few days to see the changes and update the description in the SERPs.

    We would really appreciate your patience in the meantime.

    Hope that helps.

    Thanks very much,

    You’ve been really helpful, all the best with RankMath.

    Hello,

    We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 10 replies - 1 through 10 (of 10 total)

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