Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Can you please check the post settings and cap it at 200 or lower?
If that doesn’t work, We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
may I send WordPress login details?
Hello,
Thank you for following up.
I’ve checked your sitemaps and all of them seem to be working fine. Please see the screencast in the designated Sensitive Data section. Could you try clearing your browser’s cache or use a different one?
I hope that helps. Thank you, and looking forward to your update.
i am using old version, its working fine, but after installing the latest version getting page not working
Hello,
Thank you for that information.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), could you also check your WordPress and PHP versions if they are already updated?
Also, please try flushing the Sitemap cache by following this video screencast:
https://i.rankmath.com/xXXhDt
Then, exclude the Sitemap files of the Rank Math in your caching plugin. The cache could be via a plugin or from the server:
https://rankmath.com/kb/exclude-sitemaps-from-caching/
If the issue persists after following the steps given, please include your WordPress logins in the designated Sensitive Data section to investigate further.
I hope that helps. Thank you, and we really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
