Hello,
Thank you for contacting Rank Math and sorry for any inconvenience caused.
Can you confirm that you are running the latest versions of Rank Math & Elementor? If so, could you please perform a hard refresh on your browser to clear any cached JS?
If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for following up.
Could you also provide which specific page this issue is happening? It would also be helpful to provide steps on how we can replicate this to investigate further.
Thank you, and we really look forward to helping you.
The page in question is: https://spanish.leir.academy/spanish-for-adults
I’m unable to edit or enter save mode with Elementor at the minute I have deactivated the Rank Math and all is working fine.
Hello,
It seems to be an issue with that specific URL. I used the post duplicator option on your site to duplicate the page and it seems to edit/save fine without an issue, check the screencast I have added in the sensitive section.
P.S.: You also had a redirection for the same page redirecting to itself in Rank Math redirections. I edited your bulk redirection to change this.
Looking forward to helping you.
Seems to be fine now. Thank you very much!
Hello,
We are super happy that your issue is resolved. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
