Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
I’ve checked the old link, and it’s still not redirecting even if you try to access it on the browser. Please update the source URL to this: /best-beaches-in-southern-spain/
I hope that helps. Thank you, and looking forward to your update.
Hi,
I managed to add the last / but it doesn’t allow me to add a / before best.
Even if I add “/best-beaches-in-southern-spain/” it gets converted into “best-beaches-in-southern-spain/” after updating the redirection.
Please see the screenshot here: https://ibb.co/dMKBJnJ
Hello,
Thank you for following up and the additional information.
Just to make sure, are you adding the redirection from https://paulinaontheroad.com?
If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Thank you, and we really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Yes, i am adding them form paulinaontheroad.com
I added the sensitive data.
Hello,
The redirections seems to work from my end, here is a screencast: https://i.rankmath.com/Av2P3p
Are you still having this issue?
Looking forward to helping you.
Hi dear,
many thanks for the update! These are amazing news!
Did you do something special? Or is there anything I can do to avoid this in the future?
Many thanks,
Hello,
Thank you for following up.
This issue seems to be due to caching. We have cleared the cache of the specific page you are redirecting, and it’s working fine then. You can do the same to avoid this in the future.
I hope that helps. Thank you, and please don’t hesitate to contact us if you need further assistance.
Hello,
many thanks for your message.
For the example stated above, the redirect worked.
However I had to do another redirect from https://paulinaontheroad.com/16-best-day-trips-from-malaga-spain/ to https://visitsouthernspain.com/best-day-trips-from-malaga/ and it is still not working.
I cleared cache when I was on the original post. Then I cleared cache when in WP editor.
Where exactly do I have to clear cache when creating a redirect?
Do I have to do this all the time?
Thank you very much,
Hello,
Would you mind sharing how you have added the redirection?
I wanted to check but the access no longer seem to be working.
Looking forward to helping you
Hello,
yes I changed the password for security.
I send you a screenshot attached: https://ibb.co/FWbfN2F
I cannot add a “/” by the end of the first URL. When I want to enter it, it just doesn’t get saved as “16-best-day-trips-from-malaga-spain/” but as “16-best-day-trips-from-malaga-spain” only.
What is the matter? I’ll need to add many more redirects in the future and don’t want to have to write in every time!
Thank you,
Hello,
Thank you for following up, and sorry for the inconvenience this issue may have caused you.
I’ve tried setting up the redirects, and it seems to be working fine on our end. Please see this screencast:
https://i.rankmath.com/C6G94d
We may need to further investigate why the redirect is not working on your site. Could you please provide a working password again in the designated Sensitive Data section?
Thank you, and we really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi dear,
oh that is so weird! I just checked again and on my end it is not working 🙁
I updated the logins, they are correct now.
thank you so much
Hello,
Thank you for the follow-up.
The login credentials are now working. However, when I checked the URL, it seems that the redirection is already working. Could you also check?
If it’s still not redirecting on your end, please clear your cache, as well as the browser you are using.
Thank you, and looking forward to your update.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
