Can’t retrieve categories for custom post

#140415
Viewing 10 replies - 1 through 10 (of 10 total)
  • Roel John

    3 years, 10 months ago

    Rank Math business

    Hello,

    It would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Please let us know if you found a plugin conflict. If you didn’t found any plugin conflict. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thank you.

    中村 真由美

    3 years, 10 months ago

    Rank Math free

    Hi Roel, thanks for your reply. I don’t know why and I did nothing but now it is applied to <title> tag okay. I guess it’s was just a time lag.

    However, though I’ve set sing post title for a custom post type like;
    %title% (%categories%) %page% %sep% %sitename%

    looking at the title tag, the post category (%categories%) is missing. The post has category.

    Is it by design that RankMach cannot retrieve its post category for custom post? If not, I would love to ask for further support as guided 🙂

    Regards,
    Mayumi

    中村 真由美

    3 years, 10 months ago

    Rank Math free

    https://ibb.co/Y7qcypq

    Reinelle

    3 years, 10 months ago

    Hello,

    Thank you for following up.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Thank you, and we really look forward to helping you.

    中村 真由美

    3 years, 9 months ago

    Rank Math free

    Thanks Reinelle for the reply.
    I’ve shared the temporary credentials for WP admin.
    As my hosting doesn’t allow me to allocate FTP account for specific directory, it’s not possible to share the FTP with you.

    Hope this works at your end.

    Mayumi

    Roel John

    3 years, 9 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math.

    Since you using a post type and you want to display the category in your post type in the title. You need to call the %customterm(term_value)%. That variable will display your current category in your post type.

    Please see the screenshot below.
    customterm

    We hope this helps resolve your issue.

    Thank you.

    中村 真由美

    3 years, 9 months ago

    Rank Math free

    Hi Roel,

    Thank you for clarifying! It works 🙂
    May I have one question regarding this?
    How can I make sure what the “term_value” is – in this case, how can I find the string “citroen_category”?

    Regards,
    Mayumi

    Michael Davis

    3 years, 9 months ago

    Rank Math pro

    Hello,

    The string citroen_category appears to be your taxonomy name just like products would have product-categories or normal wordpress posts have categories. This is added automatically by the setup you are using to add t=your custom post type.

    Hope this helps you. Thanks

    中村 真由美

    3 years, 9 months ago

    Rank Math free

    Hi Michael,
    Understood!
    Thank you for your support.

    Mayumi

    Jeremy

    3 years, 9 months ago

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

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