RankMath SEO Data Not Updating

#139210
  • Resolved Loucas

    4 years ago

    Rank Math free

    Hi there, every time I try to update the SEO data for my pages, they don’t end up saving, and there seems to be other SEO data overriding it. This website was originally built and hosted by GoDaddy, but I have since redesigned it using Elementor. So I am not sure if maybe there is maybe some hardcoded metatags somewhere that are overriding RankMath.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Jeremy

    4 years ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    It tried replicating your issue on my end and it seems to be working well. Please see this video screenshot: https://i.rankmath.com/xNbfLI

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Loucas

    4 years ago

    Rank Math free

    Hi I figured I would screen record and show you what’s going on:
    https://www.loom.com/share/9238807cd6614de089f11e72fd178e24?sharedAppSource=personal_library

    I’ve also updated my sensitive info with a temporary login url.

    Thanks!

    Danial

    4 years ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience that might have been caused due to that.

    After checking, I see this error in Chrome developer:

    
Failed to load resource: the /wp-json/rankmath/v1/updateMeta?_locale=user:1 server responded with a status of 403 ()

    Those errors usually are caused when something is blocking access to the WordPress API REST.

    Since you do not have any security-related plugins, I would recommend contacting your hosting support to check if something is blocking the WordPress API REST.

    Also, please make sure to whitelist the IP 134.90.148.114 and the user-agent RankMathChecker/2.0.0; https://rankmath.com.

    I hope this helps resolve your issue.

    RankBot

    3 years, 11 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘RankMath SEO Data Not Updating’ is closed to new replies.