Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
This suggests that there could be a third party plugin that is installed on your site that is preventing the changes from saving properly on the category pages. Please check for conflicts by performing the following steps: https://rankmath.com/kb/check-plugin-conflicts/
Let us know how this goes.
Looking forward to helping you. Thank you.
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Hi, I performed the test indicated in the guide, but no error came out …
How can I solve this problem?
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi Giovanni,
Thank you for the access.
Most of your category pages have some manual meta titles and description set on the category edit pages. Settings entered on the RM metabox take a higher priority that those set on the global Titles and Meta page.
Here is an example without a manual title:
This is how the rest of your categor pages are configured:
I hope this info helps. Thank you.
Problem solved, you were fantastic. Thank you so much!!
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/?rate=5#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
