Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Can you please provide more details of the error? You can try and take a screenshot of it. You can use tools like https://ibb.co/ and put the links in the Sensitive Data area.
Also, ensure that you are not behind any VPN/proxy when making the payment, as some payment processors will block payments when you are behind them.
I hope this resolves your issue.
Hello,
I have moved your link to the Sensitive Data.
Looking at the error message, there seems to be an issue with your card and the payment processor Fastspring. I would suggest contacting them to investigate further. They can be reached at https://fastspring.com/question-a-charge/.
I hope this resolves your issue.
Thank you.
i dont know https://fastspring.com
and i go there i dont know what i cant do there
if you cant help me if there are anybody help !!!
Hello,
Fastspring.com is our payment processor. The issue is with your card and our payment processor Fastspring. Please contact them and check with them why they are rejecting your payment.
I hope that helps you with your issue.
Ä° have use your system so you should contact with them about this not me im customer for rank math not for fastspring.com
Hello,
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
If everything from the above is enabled and working, you can also try using a credit card instead.
You can also call your bank and ask what’s stopping the payment to go through and request them to approve it on your end.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
