Social Share Image Wrong Dimensions

#137100
  • Resolved Christopher Tutton

    3 years, 8 months ago

    Rank Math free

    Hello,

    I am having trouble with my WordPress featured image for posts when shared on social media, for example, through Facebook chat.

    I see that in the Rankmath plugin there is a social section, and it recommends the photo size to be 1200 x 630px. This is exactly the size image I am uploading to the social section of your plugin, on the posts page, but the image is still severely cropped when shared.

    Please can you help with this?

    Kind Regards,
    Christopher Tutton

Viewing 9 replies - 1 through 9 (of 9 total)
  • Jeremy

    3 years, 8 months ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Can you please share the affected URL so that we can check it from our end? You may insert it in the Sensitive Data section.

    Looking forward to helping you.

    Christopher Tutton

    3 years, 8 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Reinelle

    3 years, 8 months ago

    Hello,

    Thank you for following up.

    I’ve checked the link you have provided, and it seems that the image is already showing fine. You can also check your website using this Tool. Please see the screenshot in the designated Sensitive Data section.

    It is also the image set in your website as per the page’s source. Could you confirm if that image is correct?

    I hope that helps. Thank you, and looking forward to your update.

    Christopher Tutton

    3 years, 8 months ago

    Rank Math free

    Hello.

    I can see from your screenshot that the image is shared correctly when posted to a timeline or reshared, but when sent through facebook chat for example, it is cropped badly.

    How can we fix this?

    Reinelle

    3 years, 8 months ago

    Hello,

    Thank you for following up.

    The image is correctly set up and the response code is 200 (ok) in the Facebook debugger tool. I’m afraid that we cannot control how the open graph image will show in Facebook chat since they already set the standard open graph resolution which is image size 1200 x 630 pixels.

    Thank you, and please don’t hesitate to contact us if you need further assistance.

    Christopher Tutton

    3 years, 8 months ago

    Rank Math free

    Ok,

    Thanks for your help.

    Best regards,
    Chris

    Jeremy

    3 years, 8 months ago

    Hello,

    I am happy it helped you. Do you have any other questions or do you want me to mark it as solved?

    Thank you.

    Christopher Tutton

    3 years, 8 months ago

    Rank Math free

    Well it’s not solved, because the Facebook chat still crops the image, but you say there’s nothing you can do about it?

    Reinelle

    3 years, 8 months ago

    Hello,

    Unfortunately, we cannot control the Opengraph image for Facebook chat.

    Thank you, and please don’t hesitate to contact us anytime by creating a new ticket if you need further assistance with anything else.

    RankBot

    3 years, 7 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

The ticket ‘Social Share Image Wrong Dimensions’ is closed to new replies.