Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your FTP details in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We need to check the debug log for the errors.
We really look forward to helping you.
Hello,
The connection data for your 1&1 IONOS webspace are:
{Deleted}
These connection data are needed to set up any FTP program to transfer files. For more information and instructions, please refer to
Kind regards,
John Armstrong-Millar
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Could you please share some wp-logins as well on the sensitive data section?
Looking forward to helping you. Thank you.
​​​​​​​
Hello,
Jhon
I think you mistakenly added here your user name and password anyone can access your website.
please remove your password as soon as possible.
Regards
Wish Terrain
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Apologies for the delay.
I have just logged in to your site but the SEO analysis is working smoothly. Have you been able to fix this?
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
