Cant download pro after purchase

#121055
  • Resolved Raghda Elsayed
    Rank Math free

    Hello,

    I just bought the pro version, and I haven’t received an invoice, nor can I find a download for the pro version.

    According to my card receipts, the purchase has been made.

    Awaiting for your response,
    cheers,

Viewing 3 replies - 1 through 3 (of 3 total)
  • Tunde
    Rank Math business

    Hello,

    Thank you for contacting support, and we are sorry for the delay in response.

    >A. Downloading an invoice from our server is not available at this time, but it will be added in the near future.

    However, you can download the invoice from FastSpring. Please search for an email from FastSpring.com in your inbox, and it will have it. You can also request them to modify it for you.
    https://fastspring.com/question-a-charge/

    B. You should be able to download Rank Math PRO plugin files from your registered account from here: https://rankmath.com/my-account.
    If you cannot download RM PRO from your account, please get in touch with our support at s******@r*********** with your registered email ID to have this resolve for you.

    We hope that helps.

    Thank you

    I haven’t received an email from them, and in my account, it still says to buy rank math pro.
    Basically, my money got taken, yet it didn’t count on the website at all that I purchased it.

    Tunde
    Rank Math business

    Hello,

    We are so sorry for the inconvenience.

    Kindly get in touch with our support at s******@r*********** using your registered email ID, and we will have this resolve for you.

    Do not hesitate to get back to us if you have any further questions.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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