Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know, and your users won’t be affected by this troubleshooting.
I hope that helps. Thank you, and looking forward to your update.
I told you that I did that already.
Hello,
Assuming the attached are working WP Logins, please include your FTP Logins too so we can dig deeper into this issue from our end.
Looking forward to helping you.
Attached the logins in the Sensitive Data section
Thank you
Hello,
Sorry for the delay.
I checked your site’s configuration, and some values are too low and which you should increase. Please contact your hosting team and ask them to set the following values:
PHP Memory Limit: 512M
Max input time: 150
PHP time limit: 120
PHP max input variables: 1000
If it’s still showing the error after updating these PHP values, please also include the file path to your website in the FTP you have provided in the designated Sensitive Data section.
I hope that helps. Thank you, and looking forward to your update.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
