Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.
If you have already given them access through Role Manager, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section and authors’ logins so we can investigate further.
It is completely secure, and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Thank you, and looking forward to your update.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Sorry for the delay.
I’ve checked using the Author’s access and replicated this issue. For us to investigate further, please also provide admin access in the designated Sensitive Data section.
If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
Thank you, and looking forward to your update.
Please check sensitive data for login,
Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
I checked your admin dashboard and indeed keywords are not adding from the author user’s end.
We can’t seem to access the administrator user, the login link you provided just redirects to the frontpage. Please check and update the login link so that we can further investigate the issue.
Looking forward to helping you.
Web admin can set Keywords but others auhtors are unable to do that.
i updated Login details check it out
Hello,
Sorry for the delay.
It seems to be working fine on our end with only the Rank Math plugin activated:
https://i.rankmath.com/5eRnCY
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know, and your users won’t be affected by this troubleshooting.
Please let us know if you find the culprit.
I hope that helps. Thank you, and looking forward to your update.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
