For follow up thanks – I cannot update rank math unless resolved.
Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), could you confirm if this error is due to a plugin conflict? Please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
If the issue persists, please also include your WordPress & FTP logins in the designated Sensitive Data section so we can further investigate.
Thank you, and we really look forward to helping you.
I gave you all this data and you are asking me if it’s due to a conflict? I would say reading this it is clearly not. We have had the same plugins now for 1-2 years, the only constantly changing one is Rank Math and the updates.
Hello,
We are extremely sorry about this issue.
We have released the new update v1.0.54.3. Could you check if it solves this issue?
You can check here for more information:
https://rankmath.com/changelog/
I hope that helps. Thank you, and looking forward to your update.
Before I do that can you give me an analysis of what is the problem?
I updated to the new one, this time it did not cause a critical error on the site so I did not have to roll back but it still caught a ton of errors – please see the updated sensitive data for latest errors.
Hello,
It seems an issue with some of the plugin files missing or not loading as expected.
Please deactivate and delete the plugin on your site then clear your cache and perform a fresh installation on your site.
Let us know if this resolves the errors. Thank you.
How will this affect current settings, SEO scores, sitemaps, etc?
Hello,
It should not affect your existing data as this is usually saved to your database. It would be however cautiously safe to create a backup of your settings in Rank math > Status & Tools > Database Tools
Hope this helps
Hi
The latest update caused a critical error again so I deleted the plugin, cleared the cache, and loaded the latest version as a new plugin.
Please see the data section for the error code and can you explain to me what has happened here?
Hello,
Sorry for the delay. Are you still facing this issue? If so, we might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
No further issues since I deleted the old and reinstalled the new, the last upgrade brought up no errors so we can close this. If it happens again I will create a new ticket.
Hello,
We are glad the latest update resolved this issue.
If you have any concerns, please don’t hesitate to contact us anytime by creating a new ticket to assist you further with anything else.
Thank you.
