All my options are missing all of a sudden

#118089
  • Resolved Jason Mettler
    Rank Math free

    Hello,
    I have been going through my site, SEOing all my pages and product pages. I had options for SEO Snippet and it showed me my rank/grade. I was able to get scores on if I had proper H1, H2, etc. There was keyword alerts and lots more. I would get a score (85/100) for my page/product page up by the “Publish” button. After the latest update of either your plugin or wordpress, all those features are GONE. I don’t get a score for my page. The only thing that shows as editable is the keyphrase. But even when I go to edit it, the page just reloads and doesn’t do anything. Something has obviously broken.
    Please let me know what I need to do in case a setting got turned off or something else simple. But this has seriously hampered my efforts to go thru my website. I JUST moved to this plugin from Yoast so I could work in Elementor. Yoast just upgraded their plugin and now yours is busted. I do not want to keep moving back and forth.

Viewing 10 replies - 1 through 10 (of 10 total)
  • This is under the GENERAL tab. All the options are missing. I confirmed they were still there in Elementor. Just not in native wordpress editor for pages/products

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    It seems to be working fine on our end (as well as publishing):
    https://i.rankmath.com/f8pYg6

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    Thank you and we really look forward to helping you.

    My score options are gone too…I just did the update and everything is gone on my articles. I can’t put in a title, snippet…the keywords look different too. Something happened in this last update.

    Hello,

    Sorry for the delay.

    We have released the new update, could you check if it solves this issue?

    You can check here for more information:
    https://rankmath.com/changelog/

    We appreciate your patience in this matter.

    Hope that helps. Thank you and looking forward to your update.

    I think I have the most recent versions: Pro Version 2.0.2 and Version 1.0.54.2 for the regular rankmath plugins. I uninstalled the latest version on one of my sites and now it’s fine so it has to do with the latest update. Also, I just tried the latest version on another site and again, the same problem…no scoring capabilities and I can not change the snippet, title or add keywords. When i click on the edit snippet it just brings me to the top of the article. please help

    thank you so much for leading me to your thread on this…it is definitely the reason. I tried it in Chrome and it’s working. There was a lot in the thread…do you know what the fix for windows is?

    Hello,

    We are extremely sorry about this issue, but we have been working on a fix ever since we discovered this issue.

    We have fixed the issue now, and you can update to the 1.0.54.3 version of Rank Math to fix the problem on Firefox and other browsers.

    If you do need an update immediately, please click this button:
    check for updates

    After you update, please perform a hard refresh of the cache with your website open in your browser tab/window:
    Windows: Ctrl + F5
    Mac/Apple: Apple + R or command + R
    Linux: F5

    I hope that helps, and we are so sorry for this issue once again and know it has caused a lot of disruption in your workflow.

    Thank you, and we are here if you need our help with anything else.

    The RankMath Plugin is working now except for one spot. When in the WP classic editor, click the “Edit Snippet” button. It opens the options for Title/slug/Description.

    I can edit the Title and Permalink but can’t delete or edit the text in the “Description” field. It has auto-generated text from the first couple sentences of my blog text but the cursor just flashes before the first letter and won’t click or highlight or delete.

    Video of the problem
    https://www.loom.com/share/95665e0e6b1544829bb0d351ce5128d2

    Hello,

    Sorry for the delay.

    Based on your screencast, it seems that the meta description has been set to use %excerpt%. When the %excerpt% option is used, we pick up the first paragraph and use it as the meta description. You can’t highlight or edit that part because it is auto-generated from your content. You’ll notice if you type in the box, it will automatically erase the auto-generated words:
    https://i.rankmath.com/XIk9TR

    I hope that helps. Thank you, and please don’t hesitate to contact us if you need further assistance.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 10 replies - 1 through 10 (of 10 total)

The ticket ‘All my options are missing all of a sudden’ is closed to new replies.