Transient Issue

#117728
  • Resolved Nick Temple

    3 years, 9 months ago

    Rank Math free

    I keep seeing various admin messages pop up, dismiss them, and then they are back. Looking through support, I see a solution to “Remove Rank Math Transients” – however, when attempting to do that, I get another red admin warning that simply says “parsererror”. Suggestions on how to fix?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Reinelle

    3 years, 9 months ago

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    Thank you and we really look forward to helping you.

    Uzair

    3 years, 9 months ago

    Hello,

    I wanted to add that you can try re-creating tables as it sounds like some are missing.

    ​Please follow these steps:

    1. Update to the latest version of Rank Math Free & PRO

    2. Re-create tables by clicking WP Dashboard > Rank Math > Status & Tools > Database Tools and click the Re-create database Table button.
    https://i.rankmath.com/Wd9JMd

    Hope that helps.

    Nick Temple

    3 years, 9 months ago

    Rank Math free

    Thank you. Re-creating the database tables seemed to fix the transient issue. However, clicking the “Remove Rank Math Transients still results in an error.

    Everything seems to be working fine, however.
    Here’s the screen cap:
    https://www.loom.com/share/8b1cbbbab4bb4c9a943a9487a18e6b89

    Pasting system data in the “sensitive data” portion.

    I’m ok to resolve this as my immediate problem is solved.

    Uzair

    3 years, 9 months ago

    Hello,

    Can you please add the logins again so we can check?

    RankBot

    3 years, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Transient Issue’ is closed to new replies.