Rank Math error on one of my pages

#117506
  • Resolved 3dlabtech

    3 years, 9 months ago

    Rank Math pro

    Hi,
    I am excited to use your plugin and have been enjoying it so far but I am recieving an error from maybe yesterday but not sure exactly when because it is only showing on one page on my site.

    Warning: preg_match_all(): Compilation failed: quantifier does not follow a repeatable item at offset 42 in /home/customer/www/3dlabtech.ca/public_html/wp-content/plugins/seo-by-rank-math/includes/replace-variables/class-post-variables.php on line 489

    I have tried disabling all my plugins but the only one that makes the error go away is disabling Rank Math.

    Are you havening any problems with the new WordPress update 5.6 because I did up grade to this version.
    All of my other plugins are up to date as well.

    You can see this error on the top of this page
    https://www.3dlabtech.ca/filament-quality/

    Thanks,
    Andy

Viewing 7 replies - 1 through 7 (of 7 total)
  • Reinelle

    3 years, 9 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.

    Unfortunately, I’m unable to see the error message on the URL you have provided.
    https://i.rankmath.com/2xalA0

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section.

    Thank you and we really look forward to helping you.

    3dlabtech

    3 years, 9 months ago

    Rank Math pro

    Hi Reinelle,
    Sorry I was troubleshooting last night and turned off Rank Math. I just turned it back on and the error is still there.
    https://www.3dlabtech.ca/filament-quality/

    Do you have the ability to do a conference call with me where I can share my screen?

    3dlabtech

    3 years, 9 months ago

    Rank Math pro

    Here is a link to the loom video I created
    https://www.loom.com/share/0d99c86f460f440ba4e93488097564ba

    I have all plugins disabled and you can see it is only Rank Math that is enabled and that is causing this issue.

    Uzair

    3 years, 9 months ago

    Hello,

    Thanks for the video.

    Can you please remove the focus keyword on that post with the issue, save the post and see if the issue persists?

    We are pretty sure that will fix the issue. If so, please share the focus keyword you are using and if you are using asterisks then that is the reason it isn’t working.

    Please let us know.

    3dlabtech

    3 years, 9 months ago

    Rank Math pro

    Hi Uzair,
    I am not using asterisks. Can I not use keywords on this page or is it a specific keyword?

    Thanks

    3dlabtech

    3 years, 9 months ago

    Rank Math pro

    Issue has been fixed. Thanks for your help.
    I used +/-0.02mm

    Uzair

    3 years, 9 months ago

    Hello,

    We are glad to be of help.

    If you need further help or with anything else, please open a new support ticket here so we can help.

    We are always here for assistance.

Viewing 7 replies - 1 through 7 (of 7 total)

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