Add FAQ Schema

#117313
  • Resolved Bastian Altendorfer

    3 years, 9 months ago

    Rank Math free

    I have a Problem wtih adding pictures to the FAQ Schema It is loading the media libray forever. if I upload a picture it say upload failure. Its not the internet connection, I tried several networks and tested them.

    How to solve this?

    I use wordpress 5.6
    Gutenberg
    and a theme called “Coleta von themeskingdom

Viewing 3 replies - 1 through 3 (of 3 total)
  • Michael Davis

    3 years, 9 months ago

    Rank Math pro

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Bastian Altendorfer

    3 years, 9 months ago

    Rank Math free

    Thank you for your reply Michael,

    I sorted it out by updating everything, also the browser, deleting cookies. And somehow I feel that adblock interfered as well.

    Jeremy

    3 years, 9 months ago

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Ad blockers do sometimes interfere with Rank Math, even other plugins as well. We advise disabling your Adblock every time you use Rank Math.

    Also, We recently just released a new update for Rank Math Free plugin v1.0.54.2. See if this update helps you.
    https://rankmath.com/changelog/

    Let us know how it goes and if the issues persist.

    Looking forward to helping you.

    RankBot

    3 years, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Add FAQ Schema’ is closed to new replies.