RankMath SEO edit not working

#117111
  • Resolved Faith Ramsay

    3 years, 9 months ago

    Rank Math free

    Hi I cannot get to the rankmath edit snippet. Every time I press it disappears! I used to be able to edit and add in all the search details but now it is now even allowing me to edit the snippet! Yoast is better thank this, please review or I will revert back to Yoast.

Viewing 15 replies - 1 through 15 (of 15 total)
  • Ralf Reymann

    3 years, 9 months ago

    Rank Math pro

    I think you use newest wordpress version 5.6? This was published today and some other users including me have the same problem – with wordpress 5.3.3 it works great.

    Charl

    3 years, 9 months ago

    Rank Math free

    Same problem with latest version of WordPress 5.6

    Kate Zabriskie

    3 years, 9 months ago

    Rank Math free

    Same problem here.

    D. Marshall

    3 years, 9 months ago

    Rank Math free

    Same with me. Ever since Word Press updated to 5.6.

    Reinelle

    3 years, 9 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. Iā€™m sorry for the delay and for any inconvenience this issue may have caused you.

    It seems to be working fine on our end:
    https://i.rankmath.com/Y9nTvT

    Could you try a hard refresh to clear the cache JS and CSS file with the page in question opened?

    Windows: Ctrl + F5
    Mac/Apple: Apple + R or command + R
    Linux: F5

    If the issue persists, assuming you are using the latest version of all the plugins and the themes (please update if not yet), please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    Thank you and we really look forward to helping you.

    Ralf Reymann

    3 years, 9 months ago

    Rank Math pro

    Strg F5 only has temporaly effect. After saving post again, the problem appears again. I seems to bee a problem in firefox – in chrome everything works. But many user have same problem – see https://support.rankmath.com/ticket/plugin-broken-with-wordpress-5-6-urgend-problem/ –

    Charl

    3 years, 9 months ago

    Rank Math free

    Reinelle B,

    Not working with Classic Editor or with Divi theme

    Reinelle

    3 years, 9 months ago

    Hello,

    Sorry for the delay.

    We have released the new update, could you check if it solves this issue?

    You can check here for more information:
    https://rankmath.com/changelog/

    We appreciate your patience in this matter.

    Hope that helps. Thank you and looking forward to your update.

    Poor Swiss

    3 years, 9 months ago

    Rank Math free

    I still have this issue with the latest updates. I edit the focus keyword and description of a post, hit update and when the page refreshes, the keyword and description are gone.

    I have tried in incognito mode as well, to no avail. This is extremely frustrating!

    Sandra

    3 years, 9 months ago

    Rank Math pro

    Me too. A still have this issue with the latest updates v2.0.7 and v1.0.54.2.
    After saving the post the keyword and description are gone šŸ™

    Ralf Reymann

    3 years, 9 months ago

    Rank Math pro

    Same for me – update did not fix the problem in firefox.

    Uzair

    3 years, 9 months ago

    Hello,

    We are extremely sorry about this issue but we have been working on a fix ever since we discovered this issue.

    We have fixed the issue now and you can update to the 1.0.54.3 version of Rank Math to fix the problem on Firefox and other browsers.

    If you do need an update immediately, please click this button:
    check for updates

    After you update, please perform a hard refresh of the cache with your website open in your browser tab/window:
    Windows: Ctrl + F5
    Mac/Apple: Apple + R or command + R
    Linux: F5

    Hope that helps and we are so sorry for this issue once again and know it has caused a lot of disruption in your workflow.

    Thank you and we are here if you need our help with anything else.

    D. Marshall

    3 years, 9 months ago

    Rank Math free

    The new version of Rank Math that I just updated to seems to have fixed the problem!

    Poor Swiss

    3 years, 9 months ago

    Rank Math free

    The last update seems to have fixed the issue on Google Chrome as well on Windows

    Uzair

    3 years, 9 months ago

    Hello,

    We are glad it is all good and working now.

    If you need further help or with anything else, please open a new support ticket here so we can help.

    We are always here for assistance.

Viewing 15 replies - 1 through 15 (of 15 total)

The ticket ‘RankMath SEO edit not working’ is closed to new replies.