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hi ,I am changing meta description…. but its not getting updated … if i reload page .. again old meta description coming…can u please tell me what is the problem…
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Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.
It seems to be working fine on our end:
https://i.rankmath.com/4GygtqAssuming you are using the latest version of all the plugins and the themes (please update if not yet), if the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Please do take a complete backup of your website before sharing the information with us.
Thank you and we really look forward to helping you.
Hello,
Were you facing this issue with Firefox when using Rank Math?
We have fixed the issue now and you can update to the
1.0.54.3version of Rank Math to fix the problem on Firefox and other browsers.If you do need an update immediately, please click this button:
After you update, please perform a hard refresh of the cache with your website open in your browser tab/window:
Windows: Ctrl + F5
Mac/Apple: Apple + R or command + R
Linux: F5Hope that helps and we are so sorry for this issue once again and know it has caused a lot of disruption in your workflow.
Thank you and we are here if you need our help with anything else.
The ticket ‘meta description not updating’ is closed to new replies.