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Hello.
your latest update has caused the same issue across 3 separate sites. the rank math section on a page isnt editable, its stopped wp-bakery from showing and the text on the page has all turned white (in the back office view)
can you shed any light on this?
I’ve had to restore the websites to a previous version and have confirmed that updating the plugin causes the issue.
Kind Regards
Martin
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Hello,
Sorry for the delay and for any inconvenience.
If the latest update didn’t fix the issue, assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/Only the site admin would know and your users won’t be affected by this troubleshooting.
If the issue still persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Please do take a complete backup of your website before sharing the information with us.
Thank you and we really look forward to helping you.
The ticket ‘Latest update broken admin area’ is closed to new replies.