Shoptimizer and Woocommerce Categories - Support

Resolved Milan Bojanić
3 years, 9 months ago

Rank Math pro

Shoptimizer theme, when i enable/disable breadcrumbs, set default, set RankMath, i can see categories on few min and after that i cant see categories. Its shov me 404 page. Read some post on support, try that solution, but, everthing what i change, categories is working few minuts and stop after that.

Is that problem with breadcrumbs or woo categories ?

Some sugesstions ?

Tnx

Viewing 6 replies - 1 through 6 (of 6 total)

Milan Bojanić
3 years, 9 months ago

Rank Math pro

EDIT:

Today i set up test site and testing all soltuion, disable plugin, enable one by one, and import products with wp all import/delete products etc…All is working.

When enable Rankmath, import products, categories is working few minutes,after that, categories dont exist-404 page.

And what i see, in WP dash categories i see number of products in categories, but on site, i cant see. Its 0 products in categories, and products exist in WP dash.

Some sugesstion ?

Tnx

Michael Davis
3 years, 9 months ago

Rank Math pro

Hello,

Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

Please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Please do take a complete backup of your website before sharing the information with us.

We really look forward to helping you.

Milan Bojanić
3 years, 9 months ago

Rank Math pro

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Milan Bojanić
3 years, 9 months ago

Rank Math pro

Strange things is, when wp all ipmort finished importing (almost 28.000 products), categoryes is working normal. I send you data for my testing site, where is all like on my org site. YOu can free do every test what you want.

Milan Bojanić
3 years, 9 months ago

Rank Math pro

Today again, categories is missing…. I update sensitive data.

Michael Davis
3 years, 9 months ago

Rank Math pro

Hello,

The access shared is limited, check attached screenshot.

Please share with us an admin level access and if possible of your test site so we can troubleshoot this issue further.

Looking forward to helping you.

RankBot
3 years, 8 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Shoptimizer and Woocommerce Categories’ is closed to new replies.