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Dear Rank Math,
I got an issue on my page post on WordPress, all my article become a white page, the article is still there but can’t be seen. I have contacted Bluehost support that it was due to Rank Math, please kindly find the error email I got from WordPress:
Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site and notifies you with this automated email.
In this case, WordPress caught an error with one of your plugins, Rank Math SEO.
First, visit your website (https://ebizstrategic.com/) and check for any visible issues. Next, visit the page where the error was caught (https://ebizstrategic.com/wp-admin/post.php?post=1&action=edit) and check for any visible issues.
Please contact your host for assistance with investigating this issue further.
If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.
Please kindly advise what’s went wrong, is there any update on Rank Math that makes the post become white. Kindly find the screenshot picture of my post which become white. FYI, If I removed the Rank Math plugging, all my posts become available again (become normal). Really appreciate your help regarding my issue, thank you
https://ibb.co/djTMrnd
https://ibb.co/tc4HdzsThanks and regards,
Juherianto
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Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Sorry for the delayed response. Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/Only the site admin would know and your users won’t be affected by this troubleshooting.
If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Please do take a complete backup of your website before sharing the information with us.
We really look forward to helping you.
The ticket ‘Empty Page Poast Due to Rank Math’ is closed to new replies.