Not working with elementor

#115211
  • Resolved Radford Hoffpauir

    3 years, 9 months ago

    Rank Math free

    Hi, I downloaded the plugin yesterday and have elementor. When I open a page with elementor the SEO tab is there for me but when I click on SEO the rest of elementor block is empty. I am wondering if this is because I created the page before I installed the Rank Math plugin. Either way, it is not working as advertised. Any assistance would be great.

    Thanks,
    Rad

Viewing 7 replies - 1 through 7 (of 7 total)
  • Rank Math

    3 years, 9 months ago

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    It seems to be working fine on our end.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Radford Hoffpauir

    3 years, 9 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Michael Davis

    3 years, 9 months ago

    Rank Math pro

    Hello,

    The shared access is no working, check the screenshot i have added in the sensitive section.

    Please ensure you are using the latest version of Rank math: https://rankmath.com/changelog/

    Looking forward to helping you.

    Radford Hoffpauir

    3 years, 9 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Reinelle

    3 years, 9 months ago

    Hello,

    Sorry for the delay.

    I’ve checked your site, and it seems that there are plugins that haven’t been updated. Could you update and check if this issue is due to a conflicting plugin? You can follow the steps in this link to determine that: https://rankmath.com/kb/check-plugin-conflicts/

    I hope that helps. Thank you, and looking forward to your update.

    Radford Hoffpauir

    3 years, 9 months ago

    Rank Math free

    I have updated all plugins and it seemed to work. Thank you very much. Nice product.

    Uzair

    3 years, 9 months ago

    Hello,

    We are so glad to be of help. We are always here if you need us in the future.

    Hey, if it isn’t too much to ask for – would you mind leaving us a review here?

    https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post

    It only takes a couple of minutes but helps us tremendously.

    It would mean so much to us.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

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