Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
To fix this, you need to delete the “rankmath_seo_analysis_results” entry from your options table. This access appears to be blocked when logging in from WP-admin, are you comfortable making this change or you would like us to do it for you?
If so, please share some access to cPanel or similar so that we can login to your database.
Looking forward to helping you. Thank you.
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Hello Michael,
I have checked your above reply, we have check, not able to find rankmath_seo_analysis_results entry in options table.
Please login to WP-admin using mentioned credentials and solve the issue.
Thanks,
Shivdas
Hi Shivdas,
Thanks for the follow up.
I mentioned earlier that I could not access your database by using the WP phpMyAdmin plugin, could you please share some cPanel access so that I can check this issue for you?
We are looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi there,
Apologies for the delay.
We may not be on the same page, FTP access will not do in this case. Could you please get in touch with your host and have them help with some guidance on how to access your database?
We are looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi Foss,
Thanks for getting back to us.
I have logged in to your database and cleared this entry. The SEO analysis should now be working as expected.
Please check this and let us know if it is working as expected.
Thank you.
Hello Michael,
Thanks for quick response and resolving the issue.
Thanks,
Shivdas
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/?rate=5#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
