Hello,
We apologize for the issue you are facing with the IndexNow feature. It seems that the posts are being submitted with the incorrect permalink structure. Unfortunately, we don’t have specific information on this bug in the provided context.
To assist you better, please reply to this ticket with your site URL and any additional details about your setup. A human agent from our support team will take over and help resolve this issue for you.
Thank you for bringing this concern to our attention!
i have provided my website url in the sensitive data section attachemnt
Hello,
Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.
This isn’t an issue with the IndexNow API, but an issue with your permalink structure. To ensure that the correct category name is applied in the URL, please choose the correct primary category of that particular post. Here’s a guide you can follow: https://rankmath.com/kb/how-to-choose-a-primary-category/
Hope that helps.
Hi Jeramy,
Thanks for the response, but here in latest wordpress version 6.9, both in Gutenberg and classic editor its not showing any option (as shown in the rankmath url) to select the primary category.
Please check and fix this issue in index now.
Awaiting response on this…
Hello there,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello there,
We see the issue now. The primary category selector is not showing because you haven’t set your primary taxonomy for your post. See screenshot:
You also didn’t see this option in our plugin settings because you haven’t turned on our Advanced mode.
We have gone ahead and enabled this for you and selected the option category as your primary taxonomy. You should now be able to select a primary category in your posts, which should reflect the post permalink structure.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Still the issue remains same, even after marking primary category while posting an article.
please check and fix this bug.
please check and respond.
Hello,
We deeply apologize for the unexpected delay in response.
Please edit the first post on this ticket again and include your WordPress login in the Sensitive Data section so that we can check the issue further for you.
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
