PCLZIP_ERR_BAD_FORMAT (-10) :

#1126989
  • Николай Π™ΠΎΡ†ΠΎΠ²

    1 day, 16 hours ago

    Rank Math free

    Hello,

    I am unable to update Rank Math SEO PRO on my WordPress website craftsandgifts.bg. Each time I try to update the plugin, the process fails with this error:

    PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    Additional details:

    Rank Math PRO shows the message:
    β€œRank Math PRO is installed but it is not connected to your account.”

    Automatic updates are scheduled, but they fail every time with the same ZIP error.

    I verified that no conflicting SEO or sitemap plugins are installed (based on your conflict list).

    All other plugins update normally.

    The issue seems to occur only with RM PRO, suggesting the update package might be corrupted, incomplete, or blocked by the server.

    Could you please check why my site is receiving a bad/corrupted ZIP file for the Rank Math PRO update and help me resolve this?

    I try to disconnect and connect, also file permissions etc.
    Also, I have the same problem with my other website nv-systems.com

    Thank you!

Viewing 6 replies - 1 through 6 (of 6 total)
  • RankBot

    1 day, 16 hours ago

    Hello,

    We apologize for the issue you are facing with updating Rank Math SEO PRO on your websites craftsandgifts.bg and nv-systems.com. The error message PCLZIP_ERR_BAD_FORMAT (-10) typically indicates a problem with the zip file being uploaded or issues related to your account connection.

    Here are some steps you can take to resolve this issue:

    1. Check the Zip File

    Ensure that the zip file you are trying to upload is not corrupted. You can download the latest version of Rank Math PRO from your account and try installing it again.

    2. Reconnect Your Account

    Since you mentioned that Rank Math PRO is not connected to your account, please follow these steps to reconnect:

    • Go to WordPress Dashboard β†’ Rank Math SEO β†’ Dashboard β†’ Help.
    • Click on Disconnect Account.
    • After disconnecting, click on Connect Now and ensure you select the correct PRO account.

    Disconnect account in Rank Math SEO

    Click Connect Now in Rank Math

    3. Check Server Storage Space

    If the error persists, it might be due to insufficient storage space on your server. Check if you can upload other files (like images or other plugins) to see if storage is an issue. If so, consider deleting unnecessary files or contacting your web host for more storage.

    4. Contact Support for Further Assistance

    If you have tried all the above steps and are still encountering issues, please reply to this ticket with any additional details, and a human agent from our support team will assist you further.

    Thank you for raising this concern, and we appreciate your patience as we work to resolve it!

    Sources:
    How to Fix PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature Β» Rank Math

    This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.

    Николай Π™ΠΎΡ†ΠΎΠ²

    1 day, 16 hours ago

    Rank Math free

    1.The pro version is missing from my accoiunt and I cannot download it anymore .. no idea why.
    Onlyt the free version is available.

    2.The reconnect does not work – its connecting me to the free version ..

    3.Storadge is ok (confirmed with my hosting)

    https://we.tl/t-vKR9YUllsQ

    Adetayo

    1 day, 15 hours ago

    Hello,

    Thank you for contacting us, and sorry for any inconvenience that might have been caused.

    The reason for the error is that you are trying to update the PRO version of the plugin while connected to your free account.

    For more details about this error, you can check this knowledge base: https://rankmath.com/kb/fix-pclzip-err-bad-format/

    You once had the PRO license, which was cancelled and not renewed. That PRO subscription ended November 10, 2025.

    Please purchase a new subscription here to continue using the PRO plugin: https://rankmath.com/pricing

    Hope this helps, and please do not hesitate to let us know if you need our assistance with anything else.

    Thank you for choosing Rank Math.

    Николай Π™ΠΎΡ†ΠΎΠ²

    17 hours, 39 minutes ago

    Rank Math free

    ok, but does this mean the old Pro version is now not working anymore?

    Николай Π™ΠΎΡ†ΠΎΠ²

    17 hours, 39 minutes ago

    Rank Math free

    Or just not able to update it to the latest version ?

    Adetayo

    15 hours, 36 minutes ago

    Hello,

    We always encourage users to use the updated version of our plugins to avoid compatibility issues.

    So, yes, you need an updated PRO version for it to work on your website.

    Hope that clarifies things for you.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

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