Hello,
We apologize for the issue you are facing with adding new redirections in Rank Math. It sounds like a frustrating situation. Here are a few steps you can take to troubleshoot this issue:
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Check for Plugin Conflicts: Sometimes, other plugins can conflict with Rank Math. Try deactivating other plugins one by one to see if the issue resolves.
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Theme Conflict: Switch to a default WordPress theme (like Twenty Twenty-One) temporarily to check if your current theme is causing the issue.
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Enable Debugging: You can enable debugging in WordPress to see if any errors are being logged. Add the following line to your wp-config.php file:
define( 'WP_DEBUG', true );
This may help identify any underlying issues.
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Check Server Logs: If you have access to your server logs, check for any errors that might be related to this issue.
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Browser Console: Open your browser’s developer tools (usually F12) and check the console for any JavaScript errors when you try to add a redirection.
If these steps do not resolve the issue, please reply to this ticket with your site URL so that a human agent from our support team can assist you further. Thank you for bringing this concern to our attention!
This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
